Atlas Model Railroad Company Limited Warranty Information

Congratulations on the purchase of your Atlas product(s). The following limited warranty information, effective as of January 2015, is applied to all Atlas products including locomotives, rolling stock, track and accessories.

I. Atlas Limited Warranty Tips
Here are 3 important tips to help you take advantage of the Atlas limited warranty:
a. Save your receipt/sales slip since you will need these in a warranty claim situation.
b. Save the original locomotive and/or rolling stock display box for storage and shipping to Atlas if
   needed.
c. Fill out all warranty cards at time of purchase and send to Atlas to activate your product’s warranty
    coverage.

II. Atlas Limited Warranty Introduction
a.Products purchased from an Atlas authorized dealer* are covered for one year by this warranty
    provided that the ‘product arrival date’** was within three years of the date of purchase.
b. This warranty is for the original purchase and is non-transferable.
c. The returned product must include a copy of the original sales receipt.
d. The product warranty must be registered with Atlas.
*.  Atlas authorized dealers are listed in the back of every Atlas All Scales Catalog and can be found
     online on the Atlas Dealer Locator.
**. The product arrival date is the month and year the product arrived to Atlas from the Atlas supplier.

III. Atlas Limited Warranty Coverage Specifics
a. All Atlas products are warranted against defects in material or workmanship.
b. Atlas, in its discretion, will credit, repair or replace the defective part without charge, for the part
    and/or labor. Credits are redeemable directly from Atlas only.
c. Product arrival dates of more than three (3) years are not covered under warranty.
d. This warranty does not cover damages caused by commercial use, product modification,
     customization, improper usage, abuse or handling. It also excludes regular maintenance and parts
    that undergo normal wear and tear such as batteries, bulbs/LED's, pick-up wires, traction tires, etc.

IV. Atlas Repair/Return Details
a.If warranty repair service is required for this product, first contact Atlas for a Return Merchandise
    Authorization number, which will be used to track your product once it’s been returned to
    Atlas. Call Atlas at 908-687-0880 or email csdept@atlasrr.com and request an RMA #.
b. Include with your product a description of the problem, a copy of the original sales receipt, and the
     name of the Atlas authorized dealer from whom it was purchased.
c. Package your product (locomotive and/or rolling stock) in the original display box to help prevent
    damage in shipment. Remove any non-factory details or electronics prior to shipment.
d. All products must be sent prepaid by a carrier of your choice.  We recommend that the package be
    insured and shipped with a tracking number.

V. Atlas Non-Warranty Repair Details
a. If for any reason an Atlas product cannot be repaired, replaced or credited under the above warranty
     Atlas, if possible, will provide a parts/labor quote to repair the product. Follow the same
     procedures as found above for returning your product.
b. Customers will have 14 days to decide if they want Atlas to repair their product. If no decision is
     made during this time, the unrepaired product will  be returned to the customer.
c. No labor or parts will be provided free of charge for a non-warranty repair.
d. Atlas will not be held liable for incidental or consequential damages. Some states do not allow the
exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights and you may have other rights which vary from state to state.

If you have any questions regarding the Atlas limited warranty, contact Atlas Customer Service at 908-687-0880.

Download a Warranty Form Here

Register Online

 

HomeOnline StoreForumAtlas O
Atlas TrainmanThe Atlas Report

Copyright ©Atlas Model Railroad Co., Inc. All Rights Reserved. "You're on the Right Track®...With Atlas"

Privacy Policy